Privacy Policy

1. Introduction

1 OAK STUDIOS ("we," "us," or "our") operates the 1 OAK MLS Platform ("Platform"), a multi-tenant software-as-a-service platform that enables real estate professionals to display and manage MLS listing data for their clients.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Platform, whether as a real estate professional ("Agent User") or as a consumer viewing listings on an agent's website ("Consumer User").

2. Information We Collect

2.1 Information You Provide

Agent Users: When you register for the Platform, we collect your name, email address, phone number, real estate license information, brokerage affiliation, and payment information.

Consumer Users: When you create an account, save searches, or contact an agent, we may collect your name, email address, phone number, and property preferences.

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage data (search queries, listings viewed, features used)

2.3 MLS Listing Data

The Platform displays real estate listing data sourced from Multiple Listing Services (MLS) through Bridge Interactive. This data is provided by real estate brokers and agents and is governed by MLS rules and regulations. We do not control the accuracy of this data.

2.4 AI-Generated Content Data

When you use our AI content generation features, we collect and process:

• Input data you provide to generate content (agent name, brokerage, service areas, etc.)
• Generated content and any edits you make
• Usage metrics (generation count, token usage, timestamps)
• Fair Housing compliance check results and flagged terms
• Approval status and reviewer information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Facilitate communication between agents and consumers
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and MLS requirements

4. Information Sharing

We may share your information with:

• Workspace Operators: Agent Users who operate workspaces on the Platform receive information about Consumer Users who interact with their sites.
• Service Providers: Third parties who perform services on our behalf, including:
  • Supabase (database and authentication)
  • Vercel (hosting and deployment)
  • Typesense (search functionality)
  • Amazon CloudFront (content delivery for property photos)
• AI Service Providers: When you use AI content generation features, we share necessary input data with our AI providers:
  • Anthropic (Claude AI models)
  • OpenAI (GPT models)

  We strip personally identifiable information (PII) from data sent to AI providers where possible. AI providers process data according to their respective privacy policies and data processing agreements.

• MLS Organizations: As required by MLS rules and participation agreements.
• Legal Requirements: When required by law, subpoena, or other legal process.

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking

The Platform uses essential cookies for authentication and session management. We do not use third-party advertising cookies or cross-site tracking technologies.

Essential Cookies: Required for the Platform to function, including authentication tokens and session identifiers.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256-GCM)
• Row-level security (RLS) to isolate workspace data
• Secure token storage with encryption for MLS credentials
• Regular security audits and monitoring

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. MLS listing data is retained according to MLS rules, typically removing sold or expired listings within the timeframes required by the applicable MLS.

AI Content Retention: We retain AI-generated content, audit logs, and Fair Housing compliance records for a minimum of 3 years for compliance and legal purposes. This includes generated content, input data, approval history, and any flagged terms or compliance issues.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law, MLS regulations, or Fair Housing compliance requirements.

8. Your Rights and Choices

8.1 Access and Correction

You may access, update, or correct your account information at any time through your account settings or by contacting us.

8.2 Deletion

You may request deletion of your account and personal information. Note that some information may be retained as required by law or MLS regulations.

8.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

8.4 Opt-Out

You may opt out of non-essential communications by following the unsubscribe instructions in our emails or by contacting us.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@1oakmls.com.

10. Florida Privacy Rights

Florida residents may have additional rights under Florida law. To the extent applicable Florida privacy laws provide additional rights, we will honor those rights upon verified request.

11. MLS Data Disclaimer

Real estate listing data displayed on the Platform is provided by various MLS organizations and is intended for consumers' personal, non-commercial use. The data is deemed reliable but not guaranteed. Listing information is subject to change without notice.

The display of MLS data is subject to the rules and regulations of the applicable MLS organization. All listing information should be independently verified.

12. Children's Privacy

The Platform is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

13. International Users

The Platform is operated from the United States. If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

1 OAK STUDIOS
31 NE 17th St Unit 219
Miami, FL 33132
Email: support@1oakmls.com